Questions

🛍️ Orders

How do I place an order?
Simply select the desired product, add it to your cart, and follow the payment steps. It's quick and easy!

Can I modify or cancel my order?
You can modify or cancel your order within 24 hours of your purchase by contacting us at the email address provided on our website.

How can I track my order?
As soon as your order is shipped, you will receive an email with a tracking number to follow your package in real-time.

🚚 Delivery

What are the delivery times?
Standard delivery takes 14 business days in mainland France. Additional delays may apply for overseas territories and international deliveries.

Is delivery free?
Delivery is free above a certain purchase amount. Please consult our delivery page for current conditions.

💳 Payment

What payment methods do you accept?
We accept credit cards (Visa, Mastercard), PayPal, and Shop Pay for fast and secure payment.

Is my bank data secure?
Yes, all transactions are encrypted and secure. We do not store any bank data on our site.

🔄 Returns & Refunds

What is your return policy?
You have 14 days after receiving your order to return an unopened product in its original condition.

How do I get a refund?
Once your return is received and validated, the refund will be processed within 5 to 10 business days to your original payment method.

🌿 Products

Are your products dermatologically tested?
Yes, all our Yami Care products are dermatologically tested and formulated to respect the skin.

Are your products suitable for sensitive skin?
Our formulas are designed to be gentle and suitable for all skin types, including sensitive skin. Please refer to the product page for more details.

Do you have other questions?
Feel free to contact us via our contact form or by email. We will respond as soon as possible. 😊